SPECIMEN. ALL FIGURES INVENTED FOR ILLUSTRATION. NOT A REAL ORGANISATION.
460invited
178replied
38.7%response rate
Read this first. A low usage figure is not a verdict on the people who run the support. Any support a person has to ask for by name meets the same limit, however well it is run. Section 3 shows where that limit sits. The people least likely to reply to a survey like this are the same people least likely to use the support. So every figure here is the best case. The real position is no better than this, and probably worse. Every figure is a group figure. No answer can be traced to a person.
1. How many used any of the support
9%
of the people who replied used any of the support on offer in the last twelve months. That is 16 of the 178. It counts everything the employer provides together: the assistance line, the app, occupational health, the line manager and HR route, the cash plan.
2. The three-way split
Used any of it9%
Knew of some, used none71%
Did not know any of it existed20%
One in five did not know any of it was there. That has a separate and much cheaper fix from the 71 per cent who knew and stayed away. Most usage figures cannot tell these two groups apart.
3. The ceiling: how far the current support can go
Using it today9%
The most better promotion could add8%
Say they would not come forward83%
Advertising it better moves the figure from 9 per cent towards a limit under 17 per cent. That limit is built into the design, not a mark on how it is run. Any support a person has to ask for by name meets the same wall.
4. What stops people
Asked of the 162 who replied but did not use the support. One answer each. Shares of the 162. The five largest reasons shown.
| Main reason | Share | People |
|---|
| Concerned it would change how I am seen at work | 31% | 50 |
| Did not know any of it existed | 22% | 36 |
| Did not think my situation counted as serious enough | 19% | 31 |
| Would rather deal with things myself | 7% | 11 |
| Not confident a record of it would stay private | 6% | 9 |
50have not been told something: that it exists, how to start, or what happens to the records. Free to fix.
112have already decided. Better wording and more promotion do not move them.
5. What we would do, in order
- This month, costs nothing. Get word to shift and field staff by something other than email.
- This quarter, costs nothing. Change the wording about who it is for. Thirty one people did not think their situation counted.
- This quarter, costs nothing. Publish where records are held, who sees them and for how long.
- This quarter. Make a way in that does not go through the line manager.
- Then, and only then, look at a different way of delivering it, for the people none of the first four will reach. The full report sets out the six things anything has to do to reach them.
This is two pages of twelve sections. The full report adds each kind of support on its own, the capacity profile, breakdowns by work pattern and length of service, what managers report, the method and every limit.
Read the full specimen report.
Or
book 30 minutes with Jon.
Everything here is self-reported. Nothing in this audit diagnoses anyone or screens for any condition. The usage figure is a share of the people who replied, not of the whole workforce. 24 questions, about five minutes, nothing to type.