Your EAP probably came bundled with your insurance. Here is how many people it never reaches.
You have a utilisation figure from your provider. It counts contacts rather than people, includes anything that touched the service, and was produced by the party being renewed. It describes the people who came forward. It says nothing about the ones who did not.
This works out what it costs per person it reaches, at every take-up level, and how many people it does not reach. Nothing here argues against your EAP. Keep it. Three questions, nothing saved, nothing sent anywhere.
£
If your EAP came bundled with income protection, life cover or health insurance, you will not have a separate figure. That is normal. Leave blank to use an older but still-cited UK benchmark: about £14 a year (EAPA UK Market Watch, 2013, sits within EAPA's current £5–£15 range).
%
Total annual spend
£0
Enter your headcount above
Estimate from published averages, not a measurement of your own workforce
A figure like this sits above both published ranges. Worth asking your provider what it counts before you rely on it. Utilisation is usually reported as contacts rather than people, so one person making four calls can appear as four uses. A high number can mean a small group using the service heavily rather than broad reach across the workforce. A Workforce Reach Audit tells you which, because it asks your own staff rather than counting contacts.
What it costs per person reached, and how many it does not reach, at every take-up level from 1% to 15%
The percentage used above is one assumption. Whatever figure you hold, it almost certainly came from your provider and counts any contact as a use, which pushes it to the generous end and makes the cost per person look lower than it really is. This table sets out the full range, so the figure can be tested rather than taken on trust. The last column is the one to put next to the renewal, whether that is your EAP contract or the group insurance policy it came with.
Take-up
Reached
Cost per person reached
Not reached
Enter your headcount above
The total spend stays fixed whatever the take-up. A lower take-up splits that same spend across fewer people, so the cost per person goes up. If your real take-up is lower than the figure you are using, your real cost per person is higher than the row you are reading.
The last column is the people your EAP does not reach. They appear in no provider report, because they never made contact. Most of them did not stay away because nothing was wrong. They stayed away because using it means putting their name on a record, and a record can be asked about later, by an employer or an insurer. That is not the EAP failing. It is not what an EAP is built to do. But it does mean the last column is a cost that sits on no budget line and in no report. The only way to count it is to ask your own workforce. That is what the Workforce Reach Audit does.
This is built from published national averages, not a measurement of your own workforce. Your real figure could be higher or lower, and the direction of the error is not random: a figure that counts contacts runs high, so your true cost per person runs higher than the row you are reading. The only way to settle it is to ask your own people, which is what the Workforce Reach Audit does. Print the table and put it next to the EAP or group insurance renewal. Not instead of it. Next to it.