Start here
Before anything else, get the number.
Your provider tells you what percentage of staff used the service. It does not tell you how many of your people it never reached. That second number decides whether the provision is doing its job, and almost no employer has it.
The Workforce Reach Audit puts that number in your hands, from your own staff, anonymously. Twenty four short questions, most of them scored out of ten, covering how people are working, whether the provision reaches them, and where it does not, the reason they give. About five minutes to answer, with nothing to type anywhere in it. About three weeks from start to finish. You end up with a written report showing how many of your people took part, how they scored, how far your existing provision actually reaches, the reasons the rest gave for not using it, and how likely they say they would be to use it if something started affecting their work. If your EAP comes bundled with an insurance policy and has no separate price, the reach figure stands on its own: it shows how many of your people the provision actually gets to.
This is a measurement, not a sales process. The report is worth having on its own. Even if you read it and decide PRC is not for you, you finish with something your organisation did not have before: a straight answer on how much of your workforce your current spend reaches, and a starting line to measure any future decision against.
How it runs. Four steps, about three weeks. Two are yours and two are mine. Neither of yours takes more than five minutes.
Step 01 · YoursYou decide who gets askedThe whole organisation, or one department, or one site. Two hundred people is the minimum invited. The report needs thirty replies to be issued at all, and no staff survey anywhere returns everybody, so the number invited has to carry the shortfall. Invite fewer than two hundred and the audit is likely to close short. Thirty replies is the point at which figures can be issued at all, not the point at which the report is at full strength. The full report, including the reasons people give for not using the provision and the three group cuts, needs around a hundred replies. Below that it reduces to the reach figure, the three-way split and the ceiling, and it says so on its face. Invite the whole organisation if you can.
Step 02 · YoursYou send one emailI write it for you. You paste it in and send it from your own address, so it arrives internally rather than from a stranger. Nothing to set up, no staff list to send me, nothing for IT to do.
Step 03 · MineIt stays open for two weeksTen working days. Three reminders, on dates you agree before it opens, all to the same link. You do not have to chase anybody, and you are not told who has or has not answered.
Step 04 · MineYou get the written reportWithin five working days of it closing, plus half an hour with me to go through it. It is yours to keep and circulate internally, whatever you decide to do next.
What you will and will not be able to see. Agreed before anyone is asked, not decided once the answers are in.
You get group figures only, with the number invited and the number who replied printed on the face of the report so you can see the return rate rather than take it on trust. If fewer than thirty people answer, no figures are issued, because they would not be reliable enough to act on.
There is no breakdown by department, site or team, in any configuration. Three whole-organisation cuts are reported and nothing else: how long people have been with you, whether they manage anybody, and how they work, meaning on site, hybrid, remote, or shift and field based. Each side of each cut has to reach thirty replies on its own or it is folded back into the total and not reported. Those three are there because that is where the gap usually sits, and because staff who are not at a desk are routinely missed by the channels provision is advertised through. Beyond those three, nothing. Nobody types their name, their email address, their job title or their staff number, and there is no comment box, because written comments give people away. Every answer is a score or a single choice.
Your organisation is not prevented from seeing an individual score. There is no individual score in the system to see.
What it costs. One fee, one report, about three weeks. Nothing repeating, nothing to renew and nothing to run.
£3,450 plus VAT · one organisation, one site, up to 500 staff
£5,450 plus VAT · up to five sites or five parts of the business, any size
£1,750 plus VAT · repeat audit at twelve months, for the comparison
£4,650 plus VAT · both audits committed together, single site
If fewer than thirty people reply. No figures are issued, and there is no administration charge. You receive a Response Deficit Report instead, which sets out what a return that size indicates about internal confidence, what usually drives it, and what to change before running it again. The re-run inside twelve months is at the repeat price.
You never have to tell me what you pay for your existing provision, and nothing about your contract leaves your building. The report carries the reach figure and the working. If you pay for your EAP separately, you can set that price against it yourself. A Reach Audit can only be compared with a later Reach Audit, which is why the repeat is priced now rather than later. The full method, question twelve →
Read a specimen report in full, before you decide →
Every question we ask your staff, published in full →
And if you want to do something about what the report shows.
The 90-day protocol is £9,750 plus VAT for the year and your audit fee comes off it in full. I am also still funding the first places myself. Three organisations can run the full 90 days at no cost. Three is what I can fund, and each one takes 90 days of my time, so places do not come back quickly.
Places go in the order audits finish, not the order enquiries arrive. An audit takes about three weeks. That is the queue. The fourth organisation to reach the front of it pays £9,750 plus VAT for the year, less the audit fee already paid.
A funded place is agreed in writing before it starts, and in return I ask for three things, none of which is money. The anonymous before-and-after figures from your group. One HR Director willing to take a phone call from another HR Director considering it. And their agreement to the founding rate of £9,750, held for them for twelve months after the funded place ends.
No obligation to do anything afterwards. The report is yours whatever you decide. Two things I would like, neither of them required: half an hour to go through it with you, and permission to add your group averages, unnamed, to a comparison set so later organisations can see how they compare. You can say no to the second and still have the first.
Would rather work it out yourself first?
Put your headcount and the take-up figure your provider reports into the calculator, and it returns how many of your people the EAP does not reach. If you pay for the EAP separately, add the price and it also shows what you pay for each person it does reach. If it came bundled with an insurance policy, leave the price blank.
It runs on your provider's own number, which counts contacts rather than people. Whatever figure it gives you, the real one is worse. That is the gap the audit measures.
Open the EAP reach calculator →