You have a take-up figure from your provider, whether that is for your EAP, support or wellness programmes, apps or meditation. It was produced by the party being renewed, and it describes the people who came forward. It says nothing about the ones who did not.
This works out what it costs for each person who uses it, at every take-up level, and how many people do not use it. Nothing here argues against what you already offer. Keep it. Three questions, nothing saved, nothing sent anywhere.
£
If it came bundled with income protection, life cover or health insurance, you will not have a separate figure. That is normal. Leave blank to use an older but still-cited UK benchmark for an EAP: about £14 a year (EAPA UK Market Watch, 2013). EAPA UK's 2024 report quotes a provider putting prices nearer £5 a head now, so enter your own figure if you have it.
%
Total annual spend
£0
Enter your headcount above
Estimate from published averages, not a measurement of your own workforce
A figure like this sits above both published ranges. Worth asking your provider what it counts before you rely on it. Utilisation is usually reported as contacts rather than people, so one person making four calls can appear as four uses. A high number can mean a small group using the service heavily rather than broad use across the workforce. A Total Support Usage Audit tells you which, because it asks your own staff rather than counting contacts.
What it costs for each person who uses it, and how many do not use it, at every take-up level from 1% to 15%
The percentage used above is one assumption. Whatever figure you hold, it almost certainly came from your provider, which only sees the people who came forward. Providers report higher take-up than employers report for their own EAP, which makes the cost per person look lower than it may really be. This table sets out the full range, so the figure can be tested rather than taken on trust. The last column is the one to put next to the renewal, whether that is the support contract or the group insurance policy it came with.
Take-up
Using it
Cost per person using it
Not using it
Enter your headcount above
The total spend stays fixed whatever the take-up. A lower take-up splits that same spend across fewer people, so the cost per person goes up. If your real take-up is lower than the figure you are using, your real cost per person is higher than the row you are reading.
The last column is the people who do not use your support. They appear in no provider report, because they never made contact. Some did not need it. Some never knew it was there. Some stayed away because using it means putting their name on a record, and a record can be asked about later, by an employer or an insurer. That is not your support failing. It is not what any of it is built to do. But it does mean the last column is a cost that sits on no budget line and in no report. The only way to count it is to ask your own workforce. That is what the Total Support Usage Audit does.
This is built from published national averages, not a measurement of your own workforce. Your real figure could be higher or lower, and the direction of the error is not random: a figure from the provider runs high, so your true cost per person likely runs higher than the row you are reading. The only way to settle it is to ask your own people, which is what the Total Support Usage Audit does. Print the table and put it next to the renewal. Not instead of it. Next to it.